Customer Services
We leverage decades of engineering and technical experience to maximize the efficiency, reliability, and safe operation of our customers' assets worldwide.
An expertise centered on performance
Our approach relies on four fundamental pillars to ensure operational excellence:
- Safety: Ensuring the highest safety standards for all stakeholders on site.
- Processes and technologies: Optimizing operating expenses (OPEX) and maximizing plants and products reliability and lifetime.
- Spare parts: Saving time and money through proactive, global and fast procurement management.
- Plant and equipment modifications: Ensuring the revamping, upgrading, and lifetime extension of your critical assets.
Our comprehensive Services portfolio
Engineering & revamping
Our engineering teams answer complex requests to modernize plants, providing detailed engineering, Front-End Engineering Design (FEED), and plant debottlenecking. We also support innovation integration, including carbon capture and low-carbon hydrogen.
Remote Assistance & troubleshooting
We mobilize our experts to resolve issues remotely regardless of geographic location, offering advanced diagnostics and root cause analysis. For our advanced technologies and critical operating systems, we provide dedicated remote support and a centralized ticketing system coordinated by a single point of contact.
On-Site services & commissioning
We deploy technological expertise directly to your sites for comprehensive audits, ultrasonic leak detection, equipment commissioning, and preventive maintenance.
Procurement & spare parts
We offer comprehensive supply chain management, on-time delivery, obsolescence management, and proprietary equipment replacement using the latest innovative technology.
Specialized training
We provide comprehensive training combining theory and practice, either on your site or at our premises, to increase awareness of safety procedures and operational best practices.
Long Term Service Agreements (LTSA)
To maximize operational benefits and solidify our partnership, we establish Long Term Service Agreements. Built on mutual trust, an LTSA offers a customized package designed for total continuity of service.
- Dedicated technical support: Includes integrated back-office assistance and on-call technical support.
- Advanced Digital Access: Full access to the Customer Web Portal for incident reports, essential documentation, and 3D-modeled spare parts identification.
- Strategic spare parts management: Expedited delivery services, preferential pricing, storage options in Air Liquide warehouses, and access to spare turbomachinery.
- Cost optimization & oversight: Reduced rates for technical assistance, five-year maintenance cycles, and comprehensive tracking of machine history.